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A window that won't stay open, a crank that spins without moving the sash, a lock that no longer catches, a sliding door that drags on its track: in most cases the window or door itself is fine, and only a worn or broken part needs to be replaced. Window and door hardware repair brings back smooth, safe operation for a fraction of the cost of replacement.
Hardware takes the most wear of any part of a window or door. Springs lose tension, plastic gears strip, rollers flatten and locks wear out after years of daily use and seasonal movement. We repair and replace these parts on windows and doors of all ages and brands, including Andersen, Pella, Marvin and Truth Hardware components, and we source replacement parts for discontinued models. Parts are supplied and installed by our technicians as part of the repair; we don't sell hardware separately.
Send us a photo of the broken part and get a free estimate
Window Hardware We Repair and Replace
- Window balances: spring and block-and-tackle balances in double-hung windows that no longer hold the sash up
- Sash cords, chains and pulleys: broken cords and weights in traditional wood windows. See also our window sash repair service.
- Crank operators and handles: stripped or broken casement and awning window operators
- Window hinges and friction stays: worn hinges that let casement sashes sag or swing open
- Window locks and keepers: sash locks and multi-point casement locks that no longer close or secure the window
- Window rollers and tracks: worn rollers and damaged tracks on sliding windows
Door Hardware We Repair and Replace
- Sliding door rollers: patio and sliding doors that drag, jump the track or are hard to open
- Door hinges and pivots: worn, bent or loose hinges and pivot hardware that make doors sag or rub
- Door handles and locksets: handles, locksets and multi-point locks on entry, patio and French doors
Window or door works but sticks, rubs or doesn't close tightly, with no broken parts? That is usually an alignment problem, solved with window adjustment or door adjustment.
Not sure which part has failed? A photo is usually enough for us to tell
Common Signs of Worn or Broken Hardware
- A double-hung sash slides down on its own or won't stay open
- A casement crank spins freely or the window opens only part of the way
- The sash sags, swings open in the wind or doesn't close fully
- The lock won't turn, won't catch, or the window can be pushed open when locked
- A sliding window or patio door drags, grinds or comes off the track
- A door handle is loose, or the lockset or multi-point lock sticks
Worn hardware is not just an inconvenience. A window that won't stay open can fall on hands, and a lock that doesn't catch leaves the home less secure. Most of these repairs take a single visit.
How the Repair Works
1. Diagnosis. We find which part has failed and check whether wear on the sash, frame or track caused it.
2. Matching the part. We identify the brand, model and exact part, and source an original or compatible replacement, including parts for discontinued windows and doors. The part is included in the repair and installed by our technician.
3. Repair or replacement. Worn parts are replaced, mechanisms are cleaned and lubricated, and damaged tracks or mounting points are repaired.
4. Adjustment and testing. We adjust the sash or door so it opens, closes and locks smoothly, and test it before we leave.
Schedule a repair and get your windows and doors working smoothly again
What Affects the Cost
- Type of part and whether it is still in production (the part and its installation are priced together)
- Brand and model of the window or door
- Number of windows or doors with the same problem
- Whether the sash, frame or track also needs repair
- Access, such as upper floors or large patio doors
Replacing a worn part costs a fraction of a new window or door, and it often takes less than an hour per opening.
Get a clear estimate: send us a photo of the part and the window or door
Expert Insight: Don't Replace a Window Because of a Broken Part
We regularly meet homeowners who were told their windows or patio doors had to be replaced, when the only problem was a stripped crank operator, a worn balance or flat rollers. Hardware is designed to be replaced, and good-quality windows and doors can work for decades with new parts.
The key is matching the right part. Many window hardware components look alike but differ by a few millimeters, and the wrong part fails quickly. We identify the exact part for your brand and model, and when the original is no longer made, we find a compatible replacement that fits properly.
Talk to a specialist before replacing a window or door that only needs a new part
Contact Artan Window Solutions today for window and door hardware repair across NYC, Long Island and New Jersey.
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