Cancellation & Refund Policy

Last updated: October 29, 2026

This policy explains how estimates, appointments, deposits, cancellations and refunds work for window and door repair and restoration services provided by ARTAN WINDOW SOLUTIONS INC (“Artan Window Solutions,” “we,” “us”). The specific price, scope and payment terms for your project are stated in your written estimate or invoice. If they differ from this policy, your written estimate or invoice governs.

Free Estimates

Estimates are free and come with no obligation. You can request one by phone, through our website or by sending us photos of your windows or doors. An estimate based on photos is preliminary; the final price is confirmed after an on-site inspection or when the scope of work is agreed in writing.

Rescheduling and Cancelling an Appointment

If you need to reschedule or cancel an appointment, please let us know as early as possible, ideally at least 24 hours in advance, by phone at 516-261-6316 or by email at [email protected]. There is no charge for rescheduling or cancelling a free estimate visit.

Deposits and Custom-Ordered Materials

Some projects require a deposit, for example when we order insulated glass units, custom-cut glass, specialty hardware or millwork made to your measurements. The deposit amount, if any, is stated in your estimate.

If you cancel before we order materials for your project, your deposit is refunded in full.
Custom-made or special-order materials (such as glass units cut to size or matched hardware) cannot be returned to our suppliers once ordered. If you cancel after materials have been ordered, the cost of those materials may be deducted from your deposit, and any remaining balance will be refunded.
If we are unable to complete your project or need to cancel it, any payment for work not performed will be refunded.

Payment and Refunds

Approved refunds are issued to the original payment method, typically within 10 business days. Payment terms for your project are listed in your estimate or invoice.

If You Are Not Satisfied With Our Work

Your satisfaction matters to us. If you notice a problem with work we performed, please contact us as soon as possible and describe the issue, ideally with photos. We will review it and, where the issue is covered by our workmanship warranty, return to correct it. Warranty terms for your project are provided in writing with your estimate or invoice.

Your Rights Under New York Law

Nothing in this policy limits any rights you may have under applicable law, including the right to cancel certain home improvement contracts within the period provided by New York State law. Where such a right applies, it will be described in your written contract.

Changes to This Policy

We may update this policy from time to time. Changes are posted on this page with an updated “Last updated” date. The terms that apply to your project are those in effect on the date of your written estimate or contract.